FAQs
Online Order proceedure
There is a minimum order value of £25 to ensure business running costs, staff, packaging & post is covered.
The free delivery option for geleSSe orders over £25 is for Royal Mail 2nd class and can take up to 7 days.
We obviously pay for the 'free' delivery cost ourselves, as Royal Mail do not deliver items for free, but the system will default to a paid for service if you order anything other than the current shape gel bottles. The bottles are purposefully shaped this way to reduce postage costs and will fit into a large letter box. If you add anything else to your order, we will not be able to cover all the postage cost, as it will then change the size of the box we have to post it in and will also change the price we have to pay for the postage.
We are sure you understand this and as always we try to keep our product prices and postal charges as low as we possibly can, as all of us are mindful of overheads when running a business.
There is also an option to pay for delivery if you want your geleSSe order to be delivered faster than the free service.
Our general business hours for order processing are Monday to Friday 9am to 7pm - so if you place an order on a Friday night for example, it will not be posted until the following Monday. We are also closed bank holidays. If an order is placed over a bank holiday period, it will be processed once we resume normal business hours.
Orders can only be sent out for delivery Monday to Friday - excluding bank holidays (hence our operating hours) We use Royal Mail and a DPD courier service, so depending on which option you choose, will depend on how quickly your order arrives. On extremely rare occasions there may be a delay on your order beyond our control (courier delay due to snow, staff issues with covid or road clolsures for example) Please also expect a slight delay with your order if you place an order during a promotional period - this is because promotions / sales can generate up to 10 times our normal volume of orders and unfortunately we do not then have 10 times the number of staff to deal with them all. Whilst we can only apologise if this ever happens, we cannot refund delivery charges in any way.
If you need to AMEND an order - please text or Whatsapp us immediately on 07735 902910 with your name and order number - we are able to manually amend or add items to orders as long as they haven't already been picked and packed.
An orders placed online will default to 'processing' stage - once payment has been taken and the order is packed, it will update to 'completed' - that means your order will be sent out that day - You will receive a tracking number by email.
Returns... In the rare event you may wish to return an item - Gels are classed as cosmetic items and cannot be returned - other items may be returned, but will be refunded less shipping charges, subject to a restocking fee of 20% of the value and a sale reversal fee of a further 5% of the value - you will also be responsible for the cost of return. Please email, text or Whatsapp us for further information on returning items. This does not affect your statutory rights.
The return fees are to cover the cost of packing, the cost we incurred picking and packing the order and then unpacking, checking, restocking, payment and refund processing fees and admin fees
Gel colours - every effort is made to show as close to a true representation to colours as possible online. Bear in mind though that colours can look different in different light and the colours you see for example on 2 different screens (2 phones or a laptop and a phone) will also look different. You can also see more pictures and videos of actual colours in the actual description of the colour, on all of our social media pages and you can also ask for videos & photos to be whatsapped to you prior to purchase if that helps you select the correct colour choice.